Customer Service Representative
- Handled technical issues, product replacements, repairs, returns, and order inquiries.
- Provided product support for various appliances while ensuring customer satisfaction.
Hi! I’m Sy.
I’m Sayrahmae Bacasma, a dedicated virtual assistant. Here, you can explore my skills, services, and the projects I’ve successfully completed for clients. Let’s work together to streamline your tasks and enhance your productivity.
Discover My Work
ABOUT ME
As a versatile Virtual Assistant, Customer Service, and Tech Support Specialist, I thrive on delivering seamless administrative support, creative assistance, and exceptional technical problem-solving. Beyond handling core operations and troubleshooting technical issues with clarity and patience, I specialize in supporting creative workflows—from basic graphic design to managing real estate administrative tasks and listing support. Driven by strong organizational skills, adaptability, and a proactive mindset, I empower business owners and creative professionals to focus on their big-picture goals while I reliably keep their day-to-day projects running smoothly.
Outside of my professional life, I am an active, competitive, and naturally curious individual with a deep passion for continuous growth and creative expression. Hailing from Cagayan de Oro, Philippines, and the youngest of four siblings, I bring energy and leadership to everything I do—having served as a collegiate athlete and club captain in the traditional martial art of Arnis from 2015 to 2019, and actively playing competitive Pickleball since 2024. My persistent drive in sports extends into a vibrant creative life, where I enjoy drawing, singing, dancing, and immersing myself in novels and comics. I’m also a big-hearted animal lover with a bustling fur family: four Persian cats and a local cat keeping me company, alongside two beloved dogs back in my hometown. Clients often find that my blend of athletic discipline, creative curiosity, and relentless dedication translates directly into a high-energy, detail-oriented partnership.
Get in TouchWORK EXPERIENCES
Customer Service Representative
- Handled technical issues, product replacements, repairs, returns, and order inquiries.
- Provided product support for various appliances while ensuring customer satisfaction.
Customer Service Representative
- Assisted customers with order status, deliveries, and general e-commerce inquiries.
- Ensured timely and accurate resolution of customer concerns.
Customer Service Representative
- Delivered all-around customer support including billing, payments, internet, and technical issues.
- Promoted and sold mobile devices, SIM cards, and service plans.
Customer Service Representative
- Reviewed and validated customer documents for eligibility verification and retailer vouchers.
- Handled email communications, explaining document rejections and resolving customer concerns.
WebScraper
- Extracted specific HTML identifiers and user profile code from target websites to integrate data into the internal system application.
- Monitored daily system logs, access attempts, and automated screen captures to verify successful data integration.
- Validated user accounts for automated approval, ensuring eligible customers seamlessly received retailer vouchers and promotional discounts.
Customer Service Representative
- Assisted hospital personnel with inquiries regarding patient HMO coverage and eligibility.
- Provided accurate information while ensuring compliance with healthcare policies.
Technical Support Representative
- Provided technical support for LAN connectivity issues involving routers, modems, and gaming routers.
- Assisted customers with troubleshooting network and hardware-related concerns.
MY PROJECTS
Looking for support with your own tasks? See my services & send an inquiry →
Software and Tools
